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Customer Service Specialist
hace 2 semanas
Maitrox Service (Spain)SL is a global after-sales service company, established in 2004, providing comprehensive closed-loop information services to our customers in over 70 countries.
Job DescriptionWe are seeking a skilled Customer Service Specialist - Spain to join our team. As a key member of our operations team, you will be responsible for ensuring timely delivery of logistics and repair services to our customers.
- Main Responsibilities:
- Communicate with internal teams to implement service processes and resolve discrepancies.
- Create and check service orders to ensure data alignment among systems.
- Arrange logistics for forward and reverse sides by system to the carrier.
- Organize daily or weekly meetings with customers, collect feedback, and resolve customer complaints.
- Monitor monthly bills with dealers and customers, and follow up on payments.
- Responsible for department KPI and suggest improvements to work processes and customer satisfaction.
- Good communication skills, out-of-the-box thinking, logical thinking ability, and can-do attitude.
- Patience and attention to detail are essential.
- Over 1 year of working experience in customer after-sales area.
- Spanish as native language, proficient English at least at C1 level; fluency in Chinese preferred.
- Proficient in Microsoft Office, good at Excel, familiarity with query or Power BI preferred.
