CS Systems Support Specialist
hace 1 mes
Ryanair is seeking a skilled Systems Support Analyst to join its Customer Care team. This permanent position is based in Madrid and reports to the Head of Service Design and CS Digital.
The ideal candidate will have experience supporting systems as an IT or admin user and a passion for problem-solving. They will be responsible for understanding and supporting Ryanair's Customer Care platforms, as well as being involved in Digital projects to improve the customer experience and support CS activities.
Key Responsibilities:
- Support CS Digital products, including Help Centre, Telephony platform, ChatBot, and other AI technologies, Customer Service CRM
- Manage and execute change requests across multiple systems
- Support existing applications, liaising with internal IT teams and external vendors
- Handle basic administrative functions, including user account maintenance, company reports, workflows management, and other routine tasks
- Troubleshoot issues and support internal end users
- Identify opportunities to enhance system functionalities
Requirements:
- Previous experience supporting systems as an IT or admin user
- Experience working on major consumer interfacing websites/applications is an advantage
- Experience working within Customer Care is an advantage
- Proactive and logical approach to decision-making and a real passion for problem-solving
- Ability to work within a team as well as on an individual level
- Excellent listening, analysis, written, and verbal communication skills
- Passionate about digital products and online solutions
- Self-starter and highly motivated to achieve organisational goals
- Experience working in an agile, fast-paced consumer-centric ecommerce environment
- Excellent time management and organisational skills
Benefits:
Competitive salary and Airline benefits
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