IT Support Professional
hace 2 semanas
Samsøe Samsøe, a Scandinavian fashion brand, is seeking a skilled Junior IT Support Specialist to join its ServiceDesk team. With a strong focus on providing exceptional service, this role will play a vital part in ensuring the smooth operation of the company's IT systems.
As a Junior IT Support Specialist, you will be responsible for:
Key Responsibilities:
- Telephone support and handling of inquiries via our ITSM system Jira
- Setup, installation, and preparation of PCs and other hardware
- User administration, rights management, and support on mobile phones and telephony
- Support in Windows 11 and Mac OS, as well as Microsoft 365 Office and other software solutions
- Contribute to the development and optimization of our documentation and processes
- Focus on automating routine tasks with PowerShell
- Contact with suppliers, ordering equipment, and reporting hardware errors
This role requires a solid understanding of how a ServiceDesk works, as well as experience within Windows platforms, Office products, user administration, and rights management. You should have a broad understanding of the Microsoft 365 platform and Azure Entra ID. Certification or knowledge of ITIL is desirable.
We are committed to creating a diverse environment and encourage anyone to apply for the position regardless of national origin, colour, religion, gender identity or expression, sexual orientation, genetics, disability, or age.
The ideal candidate will have:
- A trained background in IT or equivalent work experience (1-3 years)
- Broad experience within Windows platforms, Office products, user administration, and rights management
- Knowledge of ITIL certification
- Pride in always providing a good and professional service
- A proactive, responsible, and structured work approach
- The ability to maintain an overview in a high-paced environment
- Excellent communication skills
- Experience with documentation and process optimization
With a competitive salary between €35,000 - €50,000 per year, depending on experience, and a dynamic work environment, we offer an excellent opportunity for career growth and personal development. Apply now and become a valued member of our IT team
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