Senior Digital Banking Support Engineer
hace 1 mes
Role Summary
We are seeking a highly skilled Senior Digital Banking Support Engineer to join our Digital Banking Application Support team in Madrid. As a key member of our team, you will be responsible for establishing core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.
Key Responsibilities
- Help establish and develop the digital banking infrastructure in the assigned region.
- Be a strong resource in the regional Application Support team and support for maintenance, enhancements, and security.
- Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
- Enhance IT support and application maintenance across the assigned region as new products are launched.
- Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
- Assist in triage alongside vendor resources.
- Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
- Partner across the organization to optimize and enhance the customer journey.
- Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
- Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
- Recommend improvements to existing applications and system configuration.
- Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
- Provide coaching to Junior members of the team.
Requirements
- A degree in Computer Science or related fields.
- A minimum of 4+ years experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
- Experience setting up and/or running retail banking IT systems and networks preferred.
- Ability to evaluate business needs and achieve alignment among stakeholders.
- Excellent verbal and written communication skills.
- Experience operating in a L1, L2, and/or L3 IT support model.
- Direct experience with at least 1 of the following technologies: Mulesoft, or similar API Orchestration technology, Outsystems or similar low-code environment, Mambu or similar core banking technology.
- Familiarity with Javascript, .NET, Angular or similar programming languages.
- Java Spring Boot development experience.
- Experience with SLDC practices, procedures, and code deployment processes.
- Experience with code release management processes, including approvals through change boards to production code releases.
- Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
- Experience interfacing with Customer Service Reps with customer issues and troubleshooting.
- Experience analyzing errors across multiple technologies, including analysis of log files to root cause issues.
- Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
- Proven skills in driving root cause analysis and facilitating problem-solving.
- Excellent decision-making, communication, and collaboration skills.
- Knowledge of architecture design concepts and patterns.
- Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
- Experience in developing and implementing web-based solutions.
- Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
- Knowledge of AWS Global Cloud infrastructure and services.
- Fluency in English.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Spain-specific benefits include:
- 25 days annual leave.
- Comprehensive life & medical cover including dependents.
- Contributory pension plan.
- Preventative Care Assistance program.
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