UX Research Lead

About Board International

At Board International, we empower enterprises to plan and lead transformation through our Intelligent Planning Platform. With a legacy of trust spanning 30 years, we have designed our product with dedication and care. Our team believes in collaboration and delivering results. If you're seeking a dynamic environment for your next career step, Board is the ideal place for you.

Job Description

We are currently looking for a Senior UX Researcher to join our talented UX Design team and work closely with Product Management and Engineering teams. This position is based in Madrid, where we apply a hybrid working model.

Key Responsibilities:

• Conduct user research using interviews, surveys, usability testing, and analytics analysis to gather insights on user behaviors, needs, and pain points.
• Develop detailed user personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
• Collaborate with Product Management to identify research goals, define questions, and prioritise efforts based on the product roadmap and business objectives.
• User journey mapping: map user journeys and identify opportunities to enhance the user experience across different touchpoints, advocating for user-centered design throughout the development process.
• Analyse and present findings: extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
• Competitive analysis: stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
• Usability testing: plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements.
• Continuous improvement: contribute to improving UX research methodologies, processes, and tools within the organisation, staying up-to-date with the latest techniques and trends.

What We Look For

• Educational background in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
• Proven experience as a UX Researcher or similar role, preferably in the B2B SaaS software industry.
• Expertise in designing and conducting various research methods, including interviews, surveys, usability testing, and analytics examination.
• Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
• Excellent communication and presentation skills.
• Fluency in English.
• Proficiency with UX design tools, prototyping software, and analytics platforms.
• Familiarity with Agile development methodologies and ability to work collaboratively in cross-functional teams.

Our Commitment to Diversity and Inclusion

We foster a working environment in which all people are respected and valued for all aspects that make them unique. We hire you for who you are, and we want you to bring your true self to work every day. Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.