Medical Information Team Leader With Polish and Czech Language Expertise

hace 4 semanas


Madrid, Madrid, España Conduent A tiempo completo

Job Summary


Conduent is seeking an experienced Medical Information Team Leader to join our team in a role that requires strong leadership and communication skills. As a Medical Information Team Leader, you will be responsible for the overall operational management of specific programs, ensuring that client goals and objectives are met. This includes managing assigned support staff, handling routine and escalated phone calls, and ensuring production and quality expectations are met per program requirements.


Key Responsibilities



  • Manage campaigns for optimal performance and work with Supervisor to ensure success of programs
  • Ensure that high call quality is maintained and monitored, providing coaching as needed
  • Conduct internal monitoring sessions and monitor daily productivity reports
  • Ensure that daily/weekly statistical project reports are updated, accurate and delivered on time
  • Conduct training for programs as needed and staff assigned programs for optimal performance
  • Handle representative questions and concerns, write and deliver representative evaluations, and handle any disciplinary issues
  • Promote high levels of motivation and morale, coach and develop representatives, and help them to set up development plans and objectives
  • Manage any payroll issues for representatives and foster participative work environment where the opinions of others are heard
  • Recognize problems and propose solutions and follow through with implementation, perform in a mature and professional manner and lead by example
  • Set and meet realistic deadlines, evaluate the amount of logic incorporated in decisions made, and ensure that all company policies and guidelines are adhered to

Qualifications



  • Telemarketing management experience required
  • Bilingual capability Czech and Polish C1/C2 + English B2+, ability to converse to a high standard (both verbally and in writing)
  • Experience providing medical information and customer service to healthcare professionals over the phone preferred
  • Exceptional client contact experience required, demonstrated leadership, initiative, and professional behavior
  • Excellent verbal and written communication and listening skills, ability to effectively work independently and coordinate team efforts
  • Strong computer and keyboard ability with advanced knowledge in Microsoft Office Suite, proactive and highly motivated
  • Ability to present in a polished and highly articulate manner, well-developed problem analysis and decision-making skills
  • Demonstrated organizational and time management skills with ability to manage programs effectively

Benefits



  • 23 days paid holiday per annum
  • EUR 1.50 a day WFH allowance
  • 100% WFH/Remote
  • Medical Insurance scheme
  • The technical hardware equipment is provided by us
  • Referral program that will allow you to earn extra bonuses
  • Access to a global learning platform for personal and professional development
  • Permanent contract

How to Apply


Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.




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