EU Trust

hace 1 día

Barcelona, Barcelona, España Amazon A tiempo completo
Job Summary

We are seeking a highly skilled EU Trust & Safety Specialist to join our team in Escalations, EU Delivery Service Partner. As an Escalations Specialist, you will be responsible for resolving complex customer issues and providing exceptional service to our Amazon Business customers.

Key Responsibilities
  1. Resolve customer escalations and issues in a timely and professional manner.
  2. Collaborate with cross-functional teams to identify and resolve root causes of customer issues.
  3. Develop and maintain knowledge of Amazon Business policies and procedures.
  4. Provide exceptional customer service and communication skills to resolve customer issues.
  5. Work independently and as part of a team to achieve business objectives.
Requirements
  1. Advanced proficiency in English, German, and French language in both written and verbal communication.
  2. Relevant experience working with Amazon Business Customer Service.
  3. Relevant experience working with the MS Office suite in a professional environment.
Preferred Qualifications
  1. Proficient in a third language (Spanish, Italian, or Dutch).
  2. Familiar with existing Customer Service or Amazon Business resources and tools.
  3. Formal training in Relationship Skill/Business Management.

Amazon is an equal opportunities employer and is committed to diversity and inclusion. We believe that our employees' differences enable us to serve our customers better and drive business success. If you are passionate about delivering exceptional customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

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