Senior Operational Excellence Lead

hace 2 semanas

Madrid, Madrid, España Swiss RE A tiempo completo
About the Role

We are seeking a highly skilled and experienced Operational Excellence Lead to join our team at Swiss Re Corporate Solutions. As a key member of our Operational Excellence team, you will play a critical role in driving process improvement and excellence across our global operations.

Key Responsibilities:

  • Lead global process redesign, improvement, and standardization initiatives to drive continuous improvement and scalability.
  • Propose and analyze business requirements to identify process improvement areas and develop solutions to address them.
  • Collaborate with regional teams to ensure global standards are adhered to and implement control and quality frameworks for effective processes.
  • Align global/local SOPs with functional guidelines and collaborate with peers to integrate processes across global services.
  • Serve as the primary contact for process-related topics for assigned business areas.

Change Implementation:

  • Ensure the operational model supports client offerings across geographies and business lines, collaborating with stakeholders to ensure process understanding and adherence.
  • Develop and execute global/regional change management plans to foster a culture of process adherence.
  • Communicate actively with partners across regions and participate in the Operational Excellence Community to share best practices and ensure regional alignment.

About You:

We are looking for a highly motivated and experienced professional with a strong background in Operational Excellence, Process Improvement, and Change Management. You should have a proven track record of driving process improvement initiatives and collaborating with cross-functional teams to achieve business objectives.

Requirements:

  • At least 5+ years of experience in Operational Excellence/Process Improvement/Continuous Improvement.
  • Experience with enterprise-wide and/or cross-functional change initiatives with a high degree of complexity.
  • Hands-on project management and change management leadership skills.
  • Passionate about exploring new ways to improve processes and challenging the status quo.
  • Outstanding interpersonal skills with strong customer focus.
  • Strong analytical skills and advanced Excel skills.

Desirable:

  • Commercial Insurance background.
  • Agile, Lean, or Six Sigma certification.
  • Management consulting experience.
  • Project & Change Management certifications.

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