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Billing and Financial Operations Specialist
hace 2 meses
We're seeking a highly skilled Billing and Collections Analyst to join our team at SiteMinder. As a critical member of our Billing and Collection Support Team, you'll play a key role in supporting our customers with invoice and payment queries, as well as accounts receivable collections.
Key Responsibilities- Collections: Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
- Customer Billing Experience: Deliver a positive billing, payment, and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.
- Change Management: Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
- Processing: Ensure timely processing of customer requests such as cancellation of services.
- Systems: Ensure CRM and billing system customer data is kept up to date.
- Strong written and oral communication skills in English and German or Italian.
- Experience working in collections/billing/support teams.
- Adaptable and willing to learn.
- A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
- Able to work in a close team environment, where ideas are shared, valued, and discussed.
- Thrives in a fast-paced, agile, and dynamic environment.
- Helpful, encouraging, and respectful to team members and everyone they interact with.
- Equity packages for you to be a part of the SiteMinder journey.
- Hybrid working model (in-office & from home).
- Mental health and well-being initiatives.
- Generous parental (including secondary) leave policy.
