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Dutch-Speaking Customer Service Expert
hace 1 mes
About City Job Offers, a leading innovator in the automotive sector, dedicated to delivering cutting-edge electric vehicles and exceptional customer service.
Our dynamic team in Barcelona is committed to excellence and passionate about shaping the future of mobility.
Your Profile
Fluent in Dutch and English at a native level, with a strong focus on customer care skills, ability to listen and understand customer needs, and a positive disposition for working in a customer service environment.
Experience
1+ year working in customer service, with a preference for automotive industry experience, and experience with electric vehicles is highly desirable.
Technical Skills
Proficiency in Windows / MS Office and internet configuration, with a strong emphasis on maintaining comprehensive knowledge of services and products specific to customers.
Attributes
Strong customer care skills, ability to listen and understand customer needs, and a positive disposition for working in a customer service environment, with a minimum of 6 months required for this role.
Responsibilities
Handle incoming customer contacts via telephone, email, and chat, addressing users' demands effectively, log call details into call management systems, and provide timely responses and resolutions within SLA.
Escalate potential service issues to the Mentor when necessary, adhere to all project processes and procedures, ensure SLA compliance, and provide coverage for absent team members as needed.
Liaise with Supervisors / Mentors on specific projects, fulfill administrative duties including holiday, sickness, and overtime management, participate in regular team meetings, and undertake additional tasks as required to maintain service performance, quality, and customer satisfaction.
Benefits
Competitive Salary: €20,221 per year, additional €1,478.28 for language skills, and up to €2,000 performance bonus.
Contract Type
Permanent, full-time position, with rotational shift from 08:00 to 18:00.
Join City Job Offers and be part of a company that values diversity and strives for innovation, your contribution will help us provide top-notch service to our customers and drive the future of electric mobility.
Apply now and embark on an exciting career journey with us in Barcelona.
