Technical Expert for IP Management Systems

hace 1 día


Barcelona, Barcelona, España Clarivate A tiempo completo

We are seeking a highly skilled Technical Expert to join our innovative Software Development & Engineering Team. This is an excellent opportunity to work in the 3rd Level Support for our cutting-edge IP Management System, IPfolio.

About the Role:

As a Technical Expert, you will play a key role in supporting our software solutions and working closely with professionals from different departments to solve complex technical problems.

Key Responsibilities:

  • Customer Ticket Analysis
  • In-depth technical analysis in collaboration with a Developer and/or Product Owner
  • Provide access to customer productive and test systems for deeper investigation
  • Cross team collaboration between all stakeholders
  • Customer communication
  • Support internal escalation process for critical issues

About You:

  • At least 2 years of experience with Salesforce (SFDX, Logs, Apex)
  • At least 2 years of experience in Customer Service
  • Strong problem-solving abilities with a proactive approach to finding solutions
  • Excellent communication skills in English (written and spoken)

What You Will Be Doing:

  • Initial 3rd Level Analysis
  • Start and support the internal escalation process for critical and substantial issues
  • Prepare Tickets for the Bug Triage
  • Perform data correction on customer systems
  • Retest Bugs/Improvements if needed

IPfolio Overview:

IPfolio is an IP Management System that supports the entire IP lifecycle. It automates docketing processes, provides a global overview of the IP portfolio, benefits from best-practice workflows, and manages all kinds of IP.

About the Team:

We're a close-knit team providing excellent customer service and managing the 3rd Level Support within a development team. We work together to solve complex technical problems efficiently and effectively.

Salary: €50,000 - €65,000 per year

Location: Barcelona, Graz, Belgrade



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