Technical Expert for IP Management Systems
hace 1 día
We are seeking a highly skilled Technical Expert to join our innovative Software Development & Engineering Team. This is an excellent opportunity to work in the 3rd Level Support for our cutting-edge IP Management System, IPfolio.
About the Role:
As a Technical Expert, you will play a key role in supporting our software solutions and working closely with professionals from different departments to solve complex technical problems.
Key Responsibilities:
- Customer Ticket Analysis
- In-depth technical analysis in collaboration with a Developer and/or Product Owner
- Provide access to customer productive and test systems for deeper investigation
- Cross team collaboration between all stakeholders
- Customer communication
- Support internal escalation process for critical issues
About You:
- At least 2 years of experience with Salesforce (SFDX, Logs, Apex)
- At least 2 years of experience in Customer Service
- Strong problem-solving abilities with a proactive approach to finding solutions
- Excellent communication skills in English (written and spoken)
What You Will Be Doing:
- Initial 3rd Level Analysis
- Start and support the internal escalation process for critical and substantial issues
- Prepare Tickets for the Bug Triage
- Perform data correction on customer systems
- Retest Bugs/Improvements if needed
IPfolio Overview:
IPfolio is an IP Management System that supports the entire IP lifecycle. It automates docketing processes, provides a global overview of the IP portfolio, benefits from best-practice workflows, and manages all kinds of IP.
About the Team:
We're a close-knit team providing excellent customer service and managing the 3rd Level Support within a development team. We work together to solve complex technical problems efficiently and effectively.
Salary: €50,000 - €65,000 per year
Location: Barcelona, Graz, Belgrade
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