Live Operations Game Manager
hace 1 semana
**About Ioi Studios**
A passion for fantasy worlds has been a cornerstone of our studio's identity, and we are thrilled to embark on an exciting journey into this beloved realm. With a team of seasoned IOI professionals and talented industry experts, we are crafting a groundbreaking new IP for console and PC that will revolutionize the online fantasy RPG genre. If you share our enthusiasm for creating immersive, heartfelt, and impactful worlds, join us and contribute to writing the next chapter in IOI's history.
Role Overview
The Live Operations Game Manager plays a vital role in overseeing the day-to-day operations of Project Fantasy. This position collaborates closely with cross-functional teams, including game design, engineering, art, and marketing, to ensure seamless game updates, events, and player engagement initiatives. Working in tandem with the Tech Producer and Release Management team, the successful candidate's expertise in live operations will be instrumental in delivering an exceptional gaming experience that keeps players engaged.
Key Responsibilities:
- Build Roadmaps: Collaborate across disciplines and stakeholders to create mid to long-term plans for technical work required to achieve a Live Operations ready state (including infrastructure requirements, API, and Telemetry needs).
- Monitoring and Analysis: Organize and analyze player surveys, providing insights into player sentiment, and evaluate game metrics and player feedback to pinpoint areas for improvement and enhance live operations strategies.
- Cross-Functional Collaboration: Work closely with game designers, engineers, artists, and marketing teams to ensure live operations align with the overall game vision and meet player expectations.
- Build Delivery: Partner with the Tech Producer and Release Management to ensure game versions are deployed for internal testing and released on schedule for external players.
- Process Improvement: Create and implement efficient processes and guidelines for live operations, guaranteeing timely delivery of updates and events.
- Player Engagement: Assist the community team by providing patch notes and relevant information, enabling them to engage with players on social media and forums, gather feedback, and address concerns to improve player satisfaction.
- War Room Participation: Actively participate in the live deployment War Room, quickly identifying and resolving issues in collaboration with cross-functional teams to minimize disruptions to the player experience.
About You:
We seek an experienced professional with at least 10 years of AAA game development experience, with 5+ years focused on Live Ops management, handling live services, infrastructure, and real-time operations for large-scale multiplayer games. A strong engineering background or technical expertise is essential, working closely with DevOps, Release Management, and Network Engineering teams to ensure smooth, seamless game operations.
Compensation: The estimated salary range for this position is $120,000 - $160,000 per annum, based on industry standards and location.
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