Luxury Reservation Expert

hace 5 días

Barcelona, Barcelona, España Accor Global Reservation Centre A tiempo completo
Unlock Your Potential as a Luxury Reservation Consultant

Are you passionate about delivering exceptional customer experiences and exploring the world's most luxurious destinations? As a Luxury Reservation Consultant at Accor Global Reservation Centre, you'll have the opportunity to connect with guests from around the globe and provide personalized recommendations for their dream vacations.

Key Responsibilities:
  • Respond to guest inquiries with empathy and expertise, showcasing your knowledge of our world-class properties and locations.
  • Engage in authentic conversations with guests to understand their needs and preferences, making thoughtful recommendations to enhance their travel experience.
  • Collaborate with a diverse and international team to provide seamless service and exceed guest expectations.
What We Offer:
  • A comprehensive training program to help you develop your skills and confidence in your role.
  • A dynamic and inclusive work environment that values diversity and promotes a sense of community.
  • Exclusive discounts and perks at our iconic properties worldwide.
  • A daily meal allowance and private health insurance to support your well-being.
  • A performance-based incentive plan to recognize your achievements.
Requirements:
  • Relevant experience in sales, customer service, hospitality, or tourism, with a passion for travel and luxury experiences.
  • Native or proficiency level in German and fluency in English (C1-C2).
  • Strong technical skills and comfort with new software.
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond thoughtfully.

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