Telecom Solutions Architect

hace 4 semanas

Tarragona, Tarragona, España Ericsson A tiempo completo
Telecom Solutions Architect Opportunity at Ericsson

About Ericsson, a global leader in the telecommunications industry, is seeking a highly skilled Telecom Solutions Architect to join our Emergency Recovery Centre (ERC) team. This is an excellent opportunity for professionals looking to step up into more leadership roles while leveraging their technical expertise in resolving complex customer problems.

As a key member of our team, you will be responsible for providing technical and leadership support services to our customers. Your primary focus will be on fault isolation of network and solution-level issues, ensuring timely resolution and stabilization of customer networks.

Key Responsibilities:

  • Be accountable for Emergency Handling Services and restoring customer systems in the shortest possible time.
  • Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phases.
  • Drive effective collaboration internally and interact closely with customers.
  • Remove barriers and address complex technical and business challenges.
  • Participate in post-event improvement activities with Local and Global Support management.

Requirements:

  • Minimum Bachelor's degree in Engineering or Computer Science or equivalent experience.
  • 5+ years of Customer Support experience.
  • Solid technical background with hands-on experience in Telecom Products (5GC, EPC, Cloud, IMS, etc.).
  • Broad Solution and Networking experience in a Telecom domain.
  • Demonstrated leadership, excellent analytical & problem-solving capability, and negotiation skills.
  • Good communication skills, including oral, written, and presentations.
  • Customer orientation, excellent collaboration, and conflict management skills.
  • Ability to remain calm and focused under stressful situations.

Why Ericsson?

At Ericsson, you'll have the opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunities Employer:

Ericsson is an Equal Opportunity Employer, committed to encouraging diversity and inclusion in everything we do. We believe that by collaborating with people from all backgrounds, we drive innovation, which is essential for our future growth.

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