IT Systems Engineer

hace 2 días

Madrid Centro, Madrid, España Electronic Arts A tiempo completo

About the Role:

We are seeking a highly skilled IT Systems Engineer to join our team at Electronic Arts. As an IT Systems Engineer, you will be responsible for deploying and supporting IT infrastructures, including servers, ESX, filers, and networking equipment.

Key Responsibilities:

  1. Deploy and Support IT Infrastructures: Deploy and support IT infrastructures on site, including servers, ESX, filers, and networking equipment.
  2. Technical Support: Provide daily technical support to EA studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs, L2/L3.
  3. IT Project Management: Manage local IT projects and deliver global/regional IT projects in the sites.
  4. Change, Incident, and Problem Management: Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
  5. IT Asset Management: Purchase IT hardware/software for the studio infrastructures, manage and track IT assets.
  6. Remote Work Support: Support studio employees working from home.
  7. Business Relationship Management: Develop relationships and communicate with business teams and studios.
  8. Reporting: Report to the Site IT Manager, Madrid.

Requirements:

  1. IT Support Experience: 4+ years of experience in an IT support role.
  2. Technical Skills: Experience working with Windows server, VMware/vSphere, Azure, AWS.
  3. Programming Skills: Experience in programming/scripting languages Python and Powershell with source code management tools Git and Perforce.
  4. Network Knowledge: Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, HTTP, HTTPS, as well as network hardware.
  5. Storage Experience: Support of NFS and CIFS (Experience with NetApp is an asset).
  6. DevOps Knowledge: Interest in DevOps methodologies and technologies (Docker, Chef, Ansible, etc.).
  7. Desktop Support: Experience in supporting PC desktop, laptop, Mac, game consoles, meeting room techs, Windows, macOS, Office 365, Zoom, Slack, Google Drive, Microsoft Endpoint Manager, VPN client software, etc.
  8. Problem-Solving Skills: Solid problem-solving and troubleshooting skills.
  9. Communication Skills: Good written and spoken English skills, being global teams.
  10. Customer-Centric Mindset: Customer-centric mindset, knowing how to respond appropriately in challenging situations.
  11. Continuous Learning: Passionate to grow in IT tech areas and willing to take challenges.

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