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Dutch Speaking Customer Service Representative
hace 1 mes
We are seeking a highly skilled Dutch speaking Customer Advisor to join our client's online banking project in Madrid, Spain. As a Customer Advisor, you will be the first point of contact for clients from the Netherlands and Belgium region, providing exceptional customer service via phone, email, WhatsApp, and online chat. Your primary responsibilities will include resolving customer problems and complaints, verifying customer accounts, and maintaining accurate records of customer interactions and transactions.
Key Responsibilities:
• Provide exceptional customer service to clients from the Netherlands and Belgium region via phone, email, WhatsApp, and online chat
• Resolve customer problems and complaints in a timely and professional manner
• Verify customer accounts and maintain accurate records of customer interactions and transactions
• Collaborate with colleagues to achieve team goals and objectives
Requirements:
• Fluent Dutch and English language skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
What We Offer:
• Competitive salary of €21,718 gross/year
• 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month)
• Permanent contract with opportunities for career growth and development
• Dynamic business casual environment with a highly motivated team
About Talingual:
Talingual is a leading international recruitment agency with extensive experience in placing candidates in new roles across Europe. We work with leading international employers to offer compelling employment opportunities in a wide variety of roles and locations. Our team of expert recruiters will guide you through the job search process, providing honest and clear guidance in a friendly and supportive way.
