Technical Services Representative Position for Aircraft Maintenance

hace 1 semana

Madrid, Madrid, España Panasonic A tiempo completo

About the Role:

The Technical Services Representative will be responsible for providing on-site technical support for Panasonic's In-Flight Entertainment and Global Communication Services products installed on aircraft in Beirut, Lebanon. The successful candidate will collect, analyze, and report system performance metrics internally and externally, and develop/maintain a strong working relationship with customers.

Aircraft IFE/GCS Maintenance and Support Responsibilities:

  • Provide technical guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, collaborating with Panasonic Customer Support Engineers and Technical Support Engineers as needed.
  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR, resolving interpretation differences.
  • Monitor and support tasks generated by the Panasonic Ticketing system and assigned to the station, coordinating new system introductions and customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing a comprehensive understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor program schedule commitments in coordination with the Service Program Manager and assist in addressing possible impacts or changes.
  • Contribute to the development of Preventative Maintenance programs.
  • Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • Interface between contracted MRO staff, Panasonic Product Safety Officer, and Panasonic QA in all matters concerning air safety.
  • Support software and hardware upgrades for the implementation of SB's (Service Bulletins, etc.).
  • Represent Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments.
  • Assist in reporting IFE/GCS system performance.
  • Flag and report improvements in processes both at the customer-facing side and within Panasonic.

Administrative/Documentation Responsibilities:

  • Document testing and repairs using computer and bar-coding equipment.
  • Collaborate with MRO to monitor and track spare parts inventory.
  • Participate in implementing SIL's (Information Service Letter), TIL's (Technical Information letters), and Maintenance Memo's and other Panasonic or contracted MRO documentation.

Requirements:

  • 4-Year degree or equivalent work experience.
  • 4-7 years' experience in aircraft maintenance or technical field support role, preferably in avionics.
  • A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent), highly preferred.
  • Demonstrated experience in aircraft avionics, possibly with satellite communications and satellite network troubleshooting.
  • Excellent communication and problem-solving skills, with ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and verbal instructions.
  • Proficient in MS Word, Excel, and Outlook.
  • Strong analytical and troubleshooting skills, with a software emphasis (Linux).
  • Intermediate knowledge of LINUX and UNIX is a plus.
  • Knowledge of global civil aviation regulations and requirements (EASA/FAA).
  • Customer service orientation and ability to deliver technical coaching and training.
  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in the location assigned.
  • Current and valid driver's license.
  • May require international and domestic travel up to 25% of the time.

What We Offer:

Panasonic Avionics Corporation offers a highly competitive, comprehensive, and flexible benefits program, including salary ranging from $80,000 to $120,000 per year, based on experience and qualifications, and dependent on the selected candidate's level of expertise and industry standards. Other benefits include opportunities for professional growth, a dynamic work environment, and a chance to contribute to innovative technologies shaping the future of the aviation industry. Individuals who meet the requirements are expected to perform essential job functions with or without reasonable accommodation.

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