Credit Controller, French Language Expert

hace 6 días

Barcelona, Barcelona, España Reconocida Empresa A tiempo completo
About Our Crew

At Reconocida Empresa, we're a talented team of techies, creatives, marketers, closers, and customer advocates who push the boundaries of technology to make buying and selling boats easy. We're surrounded by 500,000 boats from across the globe, and our passion for getting people on the water influences our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love.

About the Role

Key Responsibilities:

  • Process customer payments by Direct Debit (SEPA), monitor bounces/refunds, and update internal collection reports.
  • Process credit card payments as needed and update customer payment card details on EPX as necessary.
  • Follow up declined credit card payments with customers where applicable.
  • Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly.
  • Communicate with customers and internal teams for inquiries, including payment information, invoice questions, and account balances.
  • Contribute to monthly aging reports for review by the Finance Manager and Sales/Account Management teams.
  • Work closely with the Sales and Account Management team for reviewing past due accounts and scheduling regular meetings to review overdue accounts.
  • Compile and submit overdue account details to the collection agency in accordance with the aged debt policy and continue to monitor collection progress.
  • Review collection fees payable to ensure they have appropriately charged.
  • Monitor and respond to legal documents for customer Bankruptcy declaration.
  • Process account write-offs as needed in conjunction with collection accounts, ensuring all journals posted in NetSuite are accurate.
  • Provide office administration support to the Finance Manager.
  • Perform other job-related functions as required.
Requirements

Essential Skills:

  • Excellent written and spoken English, French, and Spanish language skills.
  • Experience reviewing and advising on past due accounts for payment options and debt recovery.
  • Organised and efficient with high standards of accuracy and attention to detail.
  • Excellent written and verbal communication (both internally and externally).
  • High level of professionalism.
  • A good level of knowledge of Excel.
  • Experience with NetSuite, a plus.
  • Experience with Salesforce, a plus.
  • Experience with Aplifisa, a plus.
  • Speak and write in Portuguese, a plus.

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