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Customer Experience Representative
hace 1 mes
About the Role
We are seeking a highly skilled Customer Experience Representative to join our team at Helloprint. As a key member of our customer service team, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met.
Key Responsibilities
- Provide proactive and personalized support to customers via phone, email, and chat
- Help customers find the right products and services by actively engaging with them online and offline
- Practice our core value of 'Think like a customer' to deliver exceptional service
Requirements
- Professional level of Spanish and Italian, both verbally and written
- Bachelor degree or academic level
- Super customer-friendly attitude and enjoyment while interacting with customers
- Dynamic and flexible personality
- Real team player and a great addition to our team
- Solution-oriented mindset and excellent problem-solving skills
- Experience in Customer Service or Adobe InDesign skills is a plus
What We Offer
- A unique culture and challenges at a fast-growing e-commerce company
- Dynamic, entrepreneurial, and international environment
- Opportunities to grow and design your career in a fast-paced learning curve
- Support with Spanish administration processes and relocation
- The best events, Friday drinks, and free Spanish classes
- Breakfast, lunch, and healthy snacks are on us
About Helloprint
Helloprint is the number one marketplace for customized print products. We bring local production and delivery to a global audience of creative entrepreneurs, SMBs, and e-commerce companies, reducing cost, speed of delivery, and carbon footprint.
We are driven by our culture, motivated by impact, and focused on creating something beautiful together. We love diversity, we love change, and we love to give back where we can.
