Service Desk Specialist

hace 4 semanas


Málaga, Málaga, España Sd Worx A tiempo completo

About SD Worx
SD Worx is a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their people. We have offices in Europe and in Mauritius, and our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

What We Offer
Medical insurance fully paid by SD Worx
Flexible pay package
Allowances for transport, internet, and mobile
Laptop, equipment provided, and many more
25 days of leave on a full-time basis

Learning and Career Opportunities
Individual development plan and professional training
Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

Job Responsibilities
Provide first-line support to employees, managers, and Super Users in accordance with client agreements (via email, phone, and ticketing systems)
Manage and distribute incoming requests in our case management system
Resolve and escalate cases efficiently, ensuring prompt feedback to customers
Administer user access permissions as per authorization matrices, both for clients and colleagues
Manage SD Worx info email, handle internal communication emails, and assist payroll administrators with agreed tasks
Maintain up-to-date knowledge of customer accounts and ensure accurate updates
Contribute to efficiency and quality within the team on a daily basis
Provide services with professionalism and quality every day
Apply business acumen to daily activities and ensure support issues are billed where possible
Actively participate in process and routine improvement initiatives within the team

Requirements
You are a native Swedish speaker and speak English at at least B2 level
You have at least 1-2 years of experience in a similar role, with previous customer service experience involving sensitive information
You excel in providing customer support through both phone and text, with strong communication skills in Swedish (fluent) and English (B2 or higher), both written and spoken
You are committed to providing excellent service, take responsibility for your knowledge, and are highly detail-oriented
You enjoy working with technology and have a good understanding of computer systems, including Microsoft Office (ServiceNow is nice to have)
You have a proactive approach, enjoy taking initiative, and are capable of completing tasks in a methodical manner
You build and maintain strong relationships with internal and external stakeholders



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