Salesforce Operations Analyst

hace 3 días


Málaga, Málaga, España Quantexa A tiempo completo

Role Description

We are seeking a talented Salesforce Administrator to join our Revenue Operations team at Quantexa. As a key member of our team, you will be responsible for managing, maintaining, and improving our revenue team's tools and systems.

Main Responsibilities

  • Manage, maintain and improve our revenue team's tools and systems.
  • Own, maintain, and improve our CRM platform Salesforce.
  • Support our Salesforce Experts in their day-to-day administration and their projects to improve Salesforce.
  • Ensure optimal performance of Salesforce, HubSpot and additional Rev Ops tools.
  • Upgrade and configure Salesforce systems for optimized integration with other tools like HubSpot, Planhat, NetSuite, etc.
  • Manage the solutions catalogue for our lines of business.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Import sales department leads, contacts, and other data.
  • Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
  • Evaluate and install new Salesforce releases, as well as provide training and support.
  • Document processes, including error reports and changes to field history tables.

Requirements

  • Salesforce certified administrator or Salesforce advanced administrator certification.
  • 5+ years' experience in Salesforce configuration, implementations, and integrations.
  • Define the product strategy and roadmap for Salesforce.Com.
  • Be an expert with respect to system functionality and best practices for implementation.
  • Assist business stakeholders to develop a plan for evolving Salesforce to support future revenue growth and client satisfaction.
  • Assist business units with adoption strategies, including reports and dashboards to measure success.
  • Facilitate the management, planning and governance of system demand.
  • Identify ways to adapt the system to better support business processes.
  • Clarify business cases for proposed solutions and workflows.
  • Drive continual optimization of CRM strategies, systems and related processes.


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