Fraud Team Leader
hace 3 semanas
Lead a Team of Fraud Specialists
As a Fraud Team Leader at American Express, you will be responsible for leading a team of Account Protection Specialists who provide outstanding service to our customers. You will analyze performance management data, identify opportunities to drive key metrics, and minimize fraud loss exposure for Amex. Your leadership experience and ability to manage complex processes will be essential in this role.
Key Responsibilities:
- Lead a team of Fraud Specialists to deliver exceptional customer service
- Analyze performance data to identify opportunities for improvement
- Minimize fraud loss exposure for Amex
- Develop and implement coaching and development plans for team members
- Build and maintain relationships with business partners to ensure customer needs are met
Requirements:
- Excellent analytical and communication skills
- Fluency in English and French
- Proven leadership experience
- Ability to manage complex processes and demands
- Dynamic and motivated with a high degree of energy
About American Express:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.
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