Business Intelligence Analyst
hace 5 días
Key Responsibilities:
As a Reporting Analyst at Teleperformance Spain, you will be responsible for communicating with internal colleagues to understand the needs of departments and the organization as a whole. You will work with external stakeholders to understand and investigate feedback into the service/function/product provided. Additionally, you will use data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes. You will identify the processes and information technology required to introduce your recommendations and communicate the benefits of your recommendations across departments. You will also help to address any uncertainty and concern, produce written documentation to support your work, report on your findings, and present to stakeholders when necessary. Furthermore, you will support the staff and teams in making the recommended changes, including helping to resolve any issues. Finally, you will ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Requirements:
IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst. Knowledge of SQL, Python is a plus as well as in data visualization. Working experience with Power BI. Financial Analysis experience desirable. Advanced knowledge of IT office tools (Google Sheets/Excel desirable). C1 Level of English. Good level of Spanish is a plus. Excellent analytical skills and an informed, evidence-based approach. Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties. Working experience in KPI monitoring. Working experience in contact center sector is desirable. Ability to work under pressure on multiple projects within your project timeframes. Passion for creating solutions with a positive attitude to change. Strong interest in business and business development. Good understanding of information technology. This is a full-time position (39h per week, Monday to Friday) with a salary of 22,000 € gross/year + up to 2,000 € gross/year in bonuses. You will have a permanent contract and the opportunity to grow within the company.
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