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IT Service Management Business Analyst

hace 2 meses

Barcelona, Barcelona, España Importante Empresa A tiempo completo

Job Title: IT Service Management Business Analyst

Job Summary:

We are seeking a highly skilled IT Service Management Business Analyst to join our team at Importante Empresa. As a Business Analyst, you will play a critical role in leading our finance requirements analysis and gathering for the ITSM tool discovery phase.

Key Responsibilities:

  • Conduct thorough requirements gathering and analysis with stakeholders from the finance department.
  • Collaborate with IT and other departments to understand cross-functional needs.
  • Participate in the RFP discovery process for new ITSM tools, providing insights from a finance perspective.
  • Ensure that the selected ITSM tooling solution aligns with both IT and finance operational needs.
  • Facilitate communication between finance, IT, and the selected ITSM tooling vendor.

Qualifications:

  • Proven experience as a senior business analyst profile to support the Finance workstream in the discovery and implementation of an ITSM tooling.
  • Fluent English.
  • Analytical, good understanding of business requirements.
  • Good communication skills and stakeholder management.
  • Experience in multinational and dynamic environments.
  • Strong understanding of finance processes and operational help desks.
  • Analytical mindset with the ability to translate business needs into technical requirements.
  • Excellent communication and stakeholder management skills.

About Us:

Importante Empresa is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering.

What We Offer:

  • Grow rapidly with a tailored career path and salary evaluation.
  • Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
  • Take charge of your training with an annual personal budget and company-paid certifications.
  • Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
  • Benefit from our WeCare program, supporting employees in critical situations.