Customer Service Representative

hace 3 semanas

Badalona, Barcelona, España Sun Chemical Corporation A tiempo completo

About Sun Chemical Corporation

Sun Chemical Corporation is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. With a strong commitment to sustainability, the company is continuously working to promote and develop innovative solutions to exceed customer expectations and better the world around us.

The Role

We are seeking a highly skilled Customer Service Representative to join our team at our location in Badalona. In this role, you will be responsible for managing the Order-to-Cash (OTC) process, from customer purchase orders to payment receipt. Your key responsibilities will include:

  • Accurately entering orders and monitoring their processing while keeping customers informed at all stages
  • Handling returns, issuing credit notes, and processing sample orders efficiently
  • Optimizing order size, frequency, and the entire supply chain, including goods issue and shipment tracking
  • Addressing customer inquiries and collaborating across departments
  • Continuously improving processes to enhance efficiency and customer satisfaction

Your Profile

  • Solid professional experience in a comparable position, such as customer service, supply chain, logistics, or procurement
  • Knowledge of order management and supply chain processes
  • Experience with SAP R3 – SD module is an advantage
  • Fluent in English, knowledge of other languages such as Italian, French or Spanish would be a plus
  • Excellent communication skills

Additional Information

Please submit your application in English. If you have any questions regarding the role or the recruiting process, please do not hesitate to contact our Talent Acquisition Team.

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