Senior Cloud Solutions Expert
hace 2 semanas
Job Description:
Sap is seeking a Senior Cloud Solutions Expert to join our team. As a key member of our Customer Engagement Center, you will play a crucial role in ensuring seamless adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers through Shared Services model.
About the Role:
You will contribute your extensive project management, customer engagement and technical experience to drive strategic initiatives that will contribute to the growth and scalability of the unit.
Key Responsibilities:
* Actively support global PC3 initiatives through the Business Intelligence office
* Drive global initiatives that will contribute to the growth and scalability of the unit
* Interact with internal and external stakeholders proposing customer-facing improvements, including opportunities for process improvements and automation
* Communicate effectively and efficiently to all relevant stakeholders
* Share regular status, including efficiencies of the initiatives
* Establish initiative KPI & Goals framework for the unit and its employees at various levels, in alignment with ECS and Customer Delivery Engagement guidance
* Execute robust delivery of the plan against defined KPIs & goals
* Adopt the Customer efficiency strategy defined by global, to leverage digital platforms and channels for customer communications; consistent focus on increased automation to enhance productivity and profitability
* Provide effective financial stewardship and demonstrate value creation for customers and for ECS
* Ensure strategic initiatives are running timely and successfully rolled out to the entire global community, including impacted stakeholder organizations
Requirements:
* 6+ years of overall experience in IT software and services
* 5+ years of project management experience
* Experience with international teams is a must
* Solid background in customer-facing processes. Basis/Technical knowledge is a plus
* Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives
* Knowledge ECS customer-facing processes is a plus
* Understanding of RISE PCE is preferred
* Solid understanding of Technical Managed Services
* Experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales, Marketing, Communications, Operations, Service Engineers, Delivery
* Excellent internal and external stakeholder management, presentation and communication skills is a must
* Analytical thinking and excellent time management
* Availability to work on flexible time schedules
* Knowledge of new technologies like AI
* Experience with process improvement and efficiencies
* Strong English language skills are mandatory
Salary:
The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.
Location:
This position can be based in any location where Sap has offices.
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