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Technical Applications Scientist II
hace 2 meses
Thermo Fisher Scientific is seeking a highly skilled Technical Applications Scientist II to provide remote pre and post-sales technical support for molecular biology product lines and services. The successful candidate will be responsible for answering customer technical inquiries, providing support on technical issues, and participating in frequent training on products and continuing education on new applications and technologies.
Responsibilities:- Provide technical support for molecular biology product lines and services by answering customer technical inquiries.
- Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- Participate in additional special team or individual projects.
- Requires a B.S., B.A. or M.S. in molecular biology or similar field.
- 3+ years of laboratory experience in molecular biology techniques required.
- Experience in cloning, protein expression and/or gene expression profiling (RNAi, real-time PCR, arrays, etc.) is most applicable.
- Proven technical writing capabilities and interpersonal skills.
- Proven track record to quickly learn large amounts of new, complex technical information.
- Proven ability to effectively communicate, both orally and in writing, to customers and colleagues.
- Ability to effectively manage multiple priorities, in a fast-paced environment.
- Problem-solving ability.
- Digital literacy, including spreadsheet, database, word processing and Internet applications.
- A comprehensive Total Rewards package that includes medical, dental, and vision benefits, paid time off, holidays, and a 401(k) retirement savings plan.
- Opportunities for career advancement and professional growth.
- A dynamic and inclusive work environment.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
