Senior Digital Entertainment Specialist

hace 7 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.

Salary Information

The estimated monthly salary for this position is €1,220 (including tech, language, performance, and loyalty bonuses). The full-time working hours are from Monday to Friday, 9:00-18:00.

Key Responsibilities
  • Investigate complex cases related to products and services
  • Provide timely resolutions and ensure customer satisfaction while adhering to company policies and standards
  • Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions
Required Skills and Qualifications
  • Native-level proficiency in German and a minimum C1 level of English
  • A valid Portuguese work permit
  • Motivation and commitment to perform assigned tasks effectively
Benefits
  • Type of contract: Unfixed term contract, with a 30-day probation period
  • Health insurance coverage after six months
  • Paid professional training and employee discounts
About Your Future Company

Your future company is a global leader in the BPO industry, with 170,000 employees worldwide, working behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.



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