Senior Client Advocate Lead
hace 1 semana
About Us
We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
Job Summary
We're seeking a Senior Client Advocate Lead to establish relationships with SAS customers, identify new opportunities, and engage with other resources to bring necessary expertise to assist with existing implementations.
Key Responsibilities
- Serve as primary point of contact for customer communications and conflict resolution.
- Jointly define success with customers by understanding business problems to manage software adoption and exceed expectations.
- Develop comprehensive adoption plans using various content, events, and innovative approaches.
- Build reports and analytics for data-driven decision making.
- Lead or assist with gathering requirements for new projects and requests.
- Document Customer Success Plans with customers and sales teams.
- Monitor Customer Success through metrics and measurements.
Requirements
- Previous experience in a similar role within the technology industry.
- Bachelor's or Master's Degree in a Technical or Business subject.
- Knowledge of Data Management, Analytics, and AI.
- Understanding of SAS and/or the banking industry is an advantage.
- Fluent in English and Spanish.
- Good written, verbal, and interpersonal communications skills.
Estimated Salary Range: $120,000 - $150,000 per year, based on location and experience.
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