Senior Client Advocate Lead

hace 1 semana


Madrid, Madrid, España Sas - Global A tiempo completo

About Us

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.

Job Summary

We're seeking a Senior Client Advocate Lead to establish relationships with SAS customers, identify new opportunities, and engage with other resources to bring necessary expertise to assist with existing implementations.

Key Responsibilities

  • Serve as primary point of contact for customer communications and conflict resolution.
  • Jointly define success with customers by understanding business problems to manage software adoption and exceed expectations.
  • Develop comprehensive adoption plans using various content, events, and innovative approaches.
  • Build reports and analytics for data-driven decision making.
  • Lead or assist with gathering requirements for new projects and requests.
  • Document Customer Success Plans with customers and sales teams.
  • Monitor Customer Success through metrics and measurements.

Requirements

  • Previous experience in a similar role within the technology industry.
  • Bachelor's or Master's Degree in a Technical or Business subject.
  • Knowledge of Data Management, Analytics, and AI.
  • Understanding of SAS and/or the banking industry is an advantage.
  • Fluent in English and Spanish.
  • Good written, verbal, and interpersonal communications skills.

Estimated Salary Range: $120,000 - $150,000 per year, based on location and experience.


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