Site Support Specialist

Job Summary:

The Site Support Functional Analyst will provide IT Support, responding to end user inquiries and troubleshooting issues promptly and efficiently. This role will be responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure, and will serve as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components.

Key Responsibilities:

• Administering and supporting complex environments, including core infrastructure tools and technologies and performing hands-on administration tasks including installation, configuration, backup, and recovery.
• Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
• Ensuring the delivery of high-quality technical solutions that meet business needs and configuring, developing, testing, monitoring, and supporting changes and enhancements to the IT environment.
• Taking a broad perspective to identify innovative business solutions that challenge the business on their assumptions of how they will successfully execute their plans.
• Adhering to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.

Requirements:

Broad training in a related field usually acquired through college. Bachelor's degree in a relevant field preferred. Job-related experience for 2-5 years minimum.

---