Cybersecurity Operations Manager for Incident Response

hace 1 semana


Badajoz, Badajoz, España Microsoft A tiempo completo

Empowering customers to achieve their business outcomes faster with technology that does more is the mission of Microsoft's Customer Experience & Success (CE&S) organization. As part of this organization, the Global Customer Success (GCS) team leads the effort to enable customer success on the Microsoft Cloud by harnessing leading AI-powered capabilities and human expertise. The Microsoft Detection and Response Team (DART) is seeking a highly organized Cybersecurity Operations Manager experienced in cybersecurity, with a focus on incident response. This role plays a crucial part in ensuring efficient operations, effective staffing, and capacity planning, as well as fostering strong collaboration with internal and external stakeholders.

The successful candidate will oversee customer relationships, ensuring operational processes align with business objectives and maintaining high standards of service delivery. This individual must excel in technical acumen, demonstrate robust capabilities in engaging with clients, and adjust to the evolving demands of incident response operations. Key responsibilities include coordinating staffing and capacity planning, managing incident management frameworks, collaborating with internal teams, and building and maintaining strong customer relationships. The ideal candidate will have excellent communication skills and be able to facilitate regular check-ins with customers to gather feedback and address their needs.

This position offers flexibility, allowing the employee to work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our employees come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. With a salary range of $120,000 - $180,000 per annum, depending on location, this opportunity offers a competitive remuneration package.



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