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Customer Service Representative

hace 2 semanas


Madrid, Madrid, España TN Spain A tiempo completo
Job Description

To support our customer service team, we are searching for a Customer Care & Fashion Advisor - US English late shift (f/m/d) based in Barcelona.

  • You will be part of a dedicated team supporting our customers in the fast-growing US market.
  • You will provide advisory and support services to international premium clients concerning the order process.
  • You will answer customer requests via phone calls and emails.
  • You will deliver exceptional customer service based on a deep understanding of e-commerce business.
  • You will continuously improve internal processes.
  • You will coordinate with cross-functional teams to troubleshoot product/customer related issues.
Responsibilities
  1. Advisory services for international premium clients
  2. Support with order processing
  3. Answering customer requests via phone and email
  4. Delivering excellent customer service
  5. Improving internal processes
  6. Cross-functional team coordination