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Senior Associate, Client Solutions Expert

hace 1 mes

Barcelona, Barcelona, España Mygwork A tiempo completo

About the Role

The Senior Client Solutions Associate – German speaker role sits within our Professional Services Firms (PSF) team based in our Barcelona office.

We have a prestigious and sophisticated client base in Europe, including some of the world's top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day.

This is a key role within GLG, where you will own a portfolio of clients and be autonomously responsible for delivering projects.

Key Responsibilities

  • Learning the workflow by recruiting new senior industry experts during training to grow GLG's network
  • Executing time-sensitive projects for GLG's Professional Services Firms (PSF) clients once successfully certified on recruiting
  • Leveraging GLG's network to match Network Members with clients based on the client's needs
  • Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Enhancing your knowledge of your clients by building strong relationships with them
  • Collaborating with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
  • Collaborating with GLG's Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products
  • Collaborating with senior team members to program virtual and live content events
  • Preparation for and attendance of client meetings

Requirements

  • Ability to multi-task and prioritize activities effectively while ensuring a high level of accuracy and attention to detail
  • Excellent communication skills, both written and oral
  • 1-2 years of demonstrable client services skills where you have owned relationships with clients (e.g., account management, customer success, relationship management, recruitment, etc.)
  • Experience of working in a fast-paced environment
  • Strong attention to detail
  • Strong desire to work in a collaborative environment
  • Bachelor's degree or above
  • Full business proficiency in English and German

About GLG

GLG is the world's insight network.

Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions.

We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.

Our compliance standards are a major competitive differentiator and key component of the company's culture.

To learn more, visit Gerson Lehrman Group, Inc.

("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.