App Store Technical Support Representative

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Your responsibilities and impact as a Customer Service Agent will be multifaceted.

In this role, you will serve as the primary point of contact for customers via various channels, including phone, email, and chat. Your key objectives will include advising, selling, troubleshooting, and setting up new products for customers.

Key areas of focus include:

  • Solving customer requests in a timely and effective manner
  • Supporting businesses with creating and managing their listings on the App Store
  • Moderating review management processes, including removing reviews and responding to customer feedback
  • Educating business owners on app functionality and guidelines
  • Troubleshooting issues related to upcoming product releases

You will have the opportunity to work with both business clients and individual customers, providing support with tasks such as account creation, download installation, and content setup.

To succeed in this role, you will require:

  • A native level of German and good English language skills
  • Preferably, experience in technical support or a related field
  • Knowledge of tech topics and staying up-to-date with industry developments
  • Motivation and commitment to your work
  • An enthusiasm for intercultural communication and international career opportunities
  • Availability to relocate to Athens for an international career and lifestyle experience

For candidates interested in this position, we offer:

A full-time job with 40 hours per week

Salary: approximately €14,000 - €16,000 gross per year, inclusive of performance-related bonuses (up to €3,600)

Private health insurance coverage

A Quality Certified Management Company

Training delivered by leading brands

A complete relocation package, including:

  • Flight ticket to Athens
  • Hotel accommodation for two weeks with breakfast
  • Assistance in finding a flat and real estate agency fee paid by the Company
  • Annual flights to your home country

Additionally, benefits include vouchers, discounts, free Greek classes, events, outings, and parties throughout the year.



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