Electrical Engineer Support Specialist

hace 3 semanas


Madrid, Madrid, España Sungrow Emea A tiempo completo
About the Role

Your mission is to make our planet a pleasant and welcoming home for future generations. This is not just a job, but a just cause that will fill you with satisfaction every day.

We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry. As a key member of our team, you will provide first-level support for issues, communicate with customers, and handle GSP system tickets. You will also perform troubleshooting and incident response on systems according to FQA and instructions.

Escalation to second-line support when necessary, tracking issues through to resolution, and implementing software delivery and upgrades are also crucial aspects of this role. Your profile should include:

  • Educational background as an Electrical Technician or Engineer
  • Willingness to work on call duty
  • Experience with Sungrow products is beneficial
  • Good communication skills and ability to deal with issues
  • English and Spanish proficiency at least C1 level
  • Driving license is beneficial
  • H&S training to access construction sites with electrical specific training is beneficial

Besides these requirements, we offer a competitive salary of $80,000 - $120,000 per year, depending on your experience and qualifications. Our company offers opportunities for career advancement, bonus payments based on pre-agreed KPI agreements, and a multinational team with European and trans-European exchange opportunities.

You will have the chance to gain technical and commercial knowledge in string inverters, central inverters, inverter stations including transformer and switch gear, and storage solutions. Additionally, you can participate in technical and commercial training in our headquarters in Germany and visit our R&D facility in China.



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