Global Emergency Response Specialist
hace 1 semana
About IRIS GLOBAL SOLUCIONES
We are a leading provider of assistance services, part of the Santalucia Group. Our mission is to deliver exceptional support to our policyholders and coordinate emergency situations during their travels.
Salary and Benefits
The successful candidate can expect a salary in line with industry standards, approximately $35,000 - $45,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including a hybrid teleworking policy, flexible compensation plan, and exclusive discounts for employees on insurance offerings.
Job Description
- Answering calls and collecting necessary information from customers/insureds.
- Coordinating and managing cases with providers or internal departments for direct policyholders and clients when necessary.
- Familiarizing yourself with cases and Terms and Conditions of each policy.
- Organizing logistics with external providers or internal company departments to offer the best solution for each emergency and ensure excellent service quality.
- Controlling documentation, closing files, allocating expenses, and concluding contracted services to ensure customer and provider satisfaction, as well as accurate billing.
Requirements
- Languages: spoken and written Spanish, Advanced level (C1) / bilingual in English, knowledge of other languages is a plus.
- Minimum education: High School Diploma, desirable university education.
- At least 12 months of experience in travel assistance companies.
- Knowledge of insurance company customer service is a plus.
- Proficiency in MS Office.
- Education in Tourism is valued.
Why Work with Us?
We are committed to providing a stable and supportive work environment, promoting professional development and growth. Our team values innovation, continuous learning, and excellence in service delivery. If you're passionate about delivering exceptional customer experiences and working in a dynamic team, we encourage you to apply for this exciting opportunity.
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