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hace 3 semanas
We are seeking a highly skilled IT Infrastructure Support Specialist to join our team in Madrid, Spain. As a Collaborative Support Specialist, you will be responsible for overseeing platform monitoring and ensuring compliance and quality of IT production activities related to Collaborative tools, such as Mail system (OnPrem & Online) and Instant Messaging solutions across all regions in BNP Paribas.
Responsibilities:- Technical Support: Provide L2 technical support to users on Email, Instant Messaging and Mobile Device Management solutions, including Microsoft Exchange and Skype for Business.
- Change Management: Perform change management tasks, such as patch management, Disaster Recovery tests, and Go Live, related to Messaging infrastructures during and outside of business hours.
- Platform Monitoring: Oversee platform monitoring to ensure compliance and quality of IT production activities related to Collaborative tools.
- Studies: Bachelor in Computer Science or equivalent, with an ITIL Foundation certificate desirable.
- Experience: 1-3 years' experience working in large and complex IT infrastructure environments.
- Languages: High English spoken and written fluency (B2/C), with French spoken and written valued.
- Competitive Salary: The estimated salary for this position is €45,000 - €65,000 per year, depending on experience and qualifications.
- Flexible Compensation Plan: We offer a flexible compensation plan that takes into account individual needs and circumstances.
- Hybrid Telecommuting Model: We offer a hybrid telecommuting model, allowing for a balance between remote work and in-office collaboration.
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