UX Research Operations Coordinator

hace 3 semanas

Alcobendas, Madrid, España Adaptavist A tiempo completo
About the Role

As a Senior Research Operations Coordinator at Adaptavist, you will be the backbone of our central UX Research Team. We thrive on diverse research methodologies and cutting-edge tools to drive product development across various business units. Specialising in User Experience and Market Research, we're dedicated to informed decision-making, uncovering market opportunities, evaluating product competitiveness, and refining our offerings to meet the highest usability and usefulness standards.

Your role is pivotal in enhancing our research approach and providing insights that shape Adaptavist's business decisions. You will establish standards and frameworks, develop comprehensive Standard Operating Procedures (SOPs), and collaborate with researchers to develop pre-defined templates for reports, charts, and presentations.

Key Responsibilities
  • Establish Best Practices: Collaborate with the UX team to establish and maintain best practices for recruiting and engaging participants
  • Standardising Procedures: Develop comprehensive Standard Operating Procedures (SOPs) for research activities
  • Creating Templates: Collaborate with researchers to develop pre-defined templates for reports, charts, and presentations
  • Strategic Roadmap: Define and execute a UX research operations roadmap aimed at improving efficiency and addressing any existing gaps
  • Data Protection Compliance: Maintain awareness of and ensure compliance with GDPR and other relevant data protection laws
  • Comprehensive Recruitment Strategies: Develop and execute recruitment strategies covering all stages from outreach to engagement
  • Collaborative Partnerships: Forge strong collaborations with internal teams, including UX researchers, designers, and product managers
  • Continuous Improvement: Continuously evaluate and refine recruitment methods and processes
  • Community Building: Foster a vibrant community and develop a database of engaged participants
  • Champion of UX Research: Advocate for the value of UX research internally and externally
  • Manage and Administrate Research Assets: Oversee research operations budgeting, ensure careful monitoring of expenses for participant incentives and resources
  • Tool Management: Effectively manage research tools, ensuring alignment with project requirements
  • Vendor Relations: Foster strong relationships with external vendors and platforms to bolster recruitment and research activities

Requirements

  • Background in UX or Market Research Operations, adept at managing tasks and coordinating efforts
  • Skilled at engaging stakeholders, guiding decisions, and aligning teams with research findings
  • Experienced in leading diverse teams, demonstrating effective research integration for maximum impact
  • Proven ability to handle multiple projects, keeping everything organized in UX or market research settings
  • Expert in recruiting specific groups via social media and databases, even in challenging B2B environments
  • Comfortable collaborating internationally, working with colleagues from various cultures and time zones

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