Customer Service Representative

hace 4 semanas


Málaga, Málaga, España Minacs A tiempo completo
Customer Service Representative

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling all calls and emails with professionalism and friendliness.

Key Responsibilities:

  • Handle all calls and emails with professionalism and friendliness.
  • Create an environment in which customers feel welcome and comfortable.
  • Make efficiency the second priority behind giving a first-class service.
  • Work within the policies and processes set up by the bank.

Requirements:

  • Native or proficient in Danish and have an advanced level of English.
  • Ability to show how you have dealt with customers in the past – either in a face-to-face role or in a call centre.
  • Experience of working with a number of IT systems at once.
  • Enjoy being part of a team but be able to take responsibility for each call or email that you answer.

What We Offer:

  • Full time contract, 39 hours/week.
  • Monday to Thursday 8:00 to 16:00, Friday 9:00 to 16:00.
  • Great office location in Benalmadena, Malaga.
  • Hybrid working model after training.
  • Competitive salary with increases at 6 months and 24 months.
  • Senior Advisor status can be achieved after 8 months – and will open up the chance to earn a monthly bonus.
  • The opportunity to work in a multicultural and inclusive organisation.
  • Full product training and 1-2-1 support in your first few weeks in the role.
  • The chance to be involved with local social events.
  • Relocation package for anyone who has to move to take this role.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.


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