Financial Risk Analyst

hace 3 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance Spain, a leading provider of contact center services, seeks a highly skilled Risk Specialist to join its team.

Purpose of the Role

The Risk Team is responsible for protecting users and their customers from various risks associated with navigating the world of payments. The Risk Specialist plays a crucial role in reviewing businesses, verifying information, and evaluating potential risks.

The ideal candidate will have excellent research skills, fluency in English, and the ability to work in a fast-paced environment. They will be responsible for verifying information, examining supporting documentation, and making decisions that impact financial losses, user experience, and financial partner obligations.

Responsibilities:

  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list provided by Teleperformance and judge whether the merchant is in compliance with clients guidelines. Ensure no items being sold on the merchant's site violate these guidelines.
  • Based on the merchant's website, categorize the business using a list of guidelines.
  • Identify businesses as supportable, prohibited, or in need of small changes to their business model.

Requirements:

  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Are persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
  • Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.

Desired Qualifications:

  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.

Benefits:

  • 38.5 hours/week, Afternoon-Shifts, from 13h00 and 22h00.
  • Salary: 18,225€ gross/year - Temporary 6 month contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • International business casual environment.
  • Permanent Contract.
  • Competitive Benefits package.

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