Technical Support Agent in Barcelona

hace 2 días


Barcelona, Barcelona, España TN Spain A tiempo completo

As a Technical Support Agent at TN Spain, you will play a vital role in providing top-notch customer service to our clients. If you are passionate about helping others and have excellent communication skills, we encourage you to apply.

About the Role

As a Technical Support Agent, you will be responsible for handling tech queries over email and chat and striving for first-contact resolution.

Your Responsibilities

  • Understand and respond to client's requests (by email and chat)
  • Analyse the client's situation to reply to them quickly and efficiently
  • Identify technical incidents, apprehend them, and provide an appropriate solution
  • Offer adequate solutions with a positive approach
  • Organise product returns and follow up on exchanges and repairs
Requirements
  • A high level of English
  • A fluency in French (spoken and written)
  • You are very well organised and have excellent interpersonal skills
  • You can empathise with our customers, analyse their problems, and offer them individual solutions


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