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Customer Service Expert French Benelux
hace 1 semana
We are seeking an experienced Customer Service expert to join our team at AP Solutions GmbH Branch in Spain. As a key member of our B2B service delivery team, you will play a vital role in delivering exceptional customer experiences.
About the JobIn this role, you will be responsible for managing customer service activities, working closely with internal teams, and supporting sales plans. You will also coordinate databases to ensure correctness and prevent complaints.
Responsibilities:
- Develop and implement customer service strategies to improve service levels.
- Work collaboratively with internal teams to achieve objectives and plans.
- Provide timely and effective solutions to customer inquiries.
- Ensure accurate and up-to-date information is available to support sales plans.
- Maintain high-quality databases to prevent complaints.
Requirements:
- Relevant degree in business or supply chain management.
- Proven experience in customer service and B2B service delivery.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office and JDE/SAP.
- Native French language and fluent in English language (C1).
