Telecom Project Manager
hace 1 mes
The Lifecycle Project Manager at Advantage Communications Group is responsible for ensuring the seamless transition of our Enterprise customer's data and voice networks. In collaboration with the client, sales team, and service providers, the Lifecycle PM manages and supports Advantage's customers, including implementation of service-provider orders, maintenance, repair, and MACD services around the globe.
Key Responsibilities- Work in partnership with Sales to facilitate a smooth transition to the implementation phase of the engagement.
- Conduct welcome calls with customers to outline key milestones, review products/services, and assess project requirements and special needs.
- Chair structured project process meetings with formal Agendas and Minutes to document all aspects of the project.
- Interface directly with service provider provisioning teams to ensure delivery of services and manage delivery intervals, processes, and escalations.
- Ensure Sales is aware of any escalations or issues with the project.
- Communicate with customer's senior-level management regarding project status, risks, conflicts, and other implementation constraints.
- Maintain and update order management and service provider records in our proprietary CRM, Command Center/Liaison.
- Provide a single point-of-contact for our customers, whether it is installing, maintaining, or handling general inquiries into their service.
- Simultaneously manage multiple project implementations.
- Support the management of move, add, change, and disconnect orders through Command Center/Liaison.
- Work with the Triage team for any open customer issues.
- Utilize the ticket system in Command Center/Liaison to open and manage tickets to closure.
- Introduce and onboard our customers to Command Center.
- Deliver a superior implementation experience for our customers.
- Strong organizational skills with the ability to document activities, anticipate problems, plan schedules, and monitor performance per priorities and deadlines.
- Strong communication, customer service, analytical, and leadership skills with the ability to present professional demonstrations at all levels competently and confidently.
- Proficient understanding of Telecom industry including data, voice, cloud, etc.
- Experience working with Telecom & IT Vendors and Managed Service Providers.
- High degree of initiative.
- Ability to self-manage with minimal supervision.
- Excellent time management and interpersonal skills.
- Able to manage multiple customers simultaneously and switch tasks based on shifting priorities.
- Proficiency with Excel, Visio, PowerPoint, and SharePoint.
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