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This role requires a leader to oversee the stability and reliability of mission-critical customer-facing systems operating 24/7. As an experienced IT Support Team Lead, you will be responsible for ensuring the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging environment.
Your Key Responsibilities:
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- Proactive Monitoring & Incident Management:">
- Team Leadership & Mentorship:">
- Process Optimization:">
- Documentation & Knowledge Sharing:">
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- Incident Reporting:">
- Cross-Team Collaboration:">
- Scheduling & On-Call Management:
Requirements:
You will need to possess excellent communication skills, have experience leading support teams with a hands-on approach, and be able to work effectively with cross-functional teams. You should also have strong knowledge of application expertise, monitoring mastery, automation savvy, database management, containerization, CI/CD, and cloud platforms. Additionally, you should be comfortable debugging API issues using HTTP tools and console-based techniques.
About the Role:
This is a fantastic opportunity to join a dynamic Platform and Infrastructure Team as a Lead IT Support Engineer. You will play a pivotal role in ensuring the stability and performance of critical systems and lead by example on the technical front. You will also be responsible for managing and mentoring a Level 1 Support Team, providing 360-degree feedback, supporting professional development, and ensuring effective performance management. If you are passionate about technology and leadership, this role is perfect for you.