Team Lead

hace 1 mes


Barcelona, Barcelona, España H&M Group A tiempo completo

About the Role

We are seeking a highly skilled and experienced Team Manager to join our Customer Service team at H&M Group. As a Team Manager, you will be responsible for leading a team of 20-25 agents, providing them with effective guidance and consistently motivating team development from an HR, customer, and business perspective.

Key Responsibilities

  • Lead a team of customer service agents, providing guidance and support to ensure high-quality service delivery.
  • Develop and implement strategies to improve team performance, customer satisfaction, and business results.
  • Collaborate with the Operations Manager to ensure alignment with company goals and objectives.
  • Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions.
  • Communicate effectively with team members, stakeholders, and customers to ensure seamless service delivery.
  • Develop and maintain a positive and inclusive team culture, promoting employee engagement and well-being.

Requirements

  • Bachelor's degree in a relevant field or equivalent experience.
  • At least 3 years of experience in a leadership role, preferably in a customer-facing environment.
  • Strong leadership and coaching skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and customers.
  • Ability to work collaboratively in a team environment, with a focus on achieving business results and delivering high-quality service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • A dynamic and inclusive work environment, with a focus on employee engagement and well-being.
  • Access to a range of employee benefits, including a staff discount card, private health insurance, and a referral program.

How to Apply

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your CV and a cover letter, by [insert deadline].


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