IT Support Specialist
hace 2 días
At The Cigna Group, we are seeking an experienced IT Service Analyst to join our Madrid office. This role will be part of the Technology, Engineering & Operations group, reporting to the Service Desk Manager.
Main Responsibilities:
- Provide technical support to onsite and remote users.
- Install, configure and support end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.
- Manage user system access for various applications.
- Identify ways to improve the service provided and/or the efficiency of the processes within the team.
Requirements:
- Two years of experience within an IT support team.
- Incident management skills.
- Experience with a call management system.
- Experience with Microsoft Office.
- Windows 10 support and build experience (both OS and PC hardware).
About You:
- Communicate clearly and effectively.
- Excellent communication skills, both verbally and in written format.
- A positive 'can-do' attitude with a strong commitment to customer support.
Why Cigna?
- You will get the chance to work with a global, truly innovative and flexible Technology division.
- We invest in your growth and development through internal and external training opportunities.
- FLEXIBILITY – We offer remote/home working as well as flexible start/finish times.
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