IT Support Specialist

hace 2 días


Albacete, Albacete, España The Cigna Group A tiempo completo
Cigna IT Service Analyst Job Description

At The Cigna Group, we are seeking an experienced IT Service Analyst to join our Madrid office. This role will be part of the Technology, Engineering & Operations group, reporting to the Service Desk Manager.

Main Responsibilities:

  • Provide technical support to onsite and remote users.
  • Install, configure and support end-user devices.
  • Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.
  • Manage user system access for various applications.
  • Identify ways to improve the service provided and/or the efficiency of the processes within the team.

Requirements:

  • Two years of experience within an IT support team.
  • Incident management skills.
  • Experience with a call management system.
  • Experience with Microsoft Office.
  • Windows 10 support and build experience (both OS and PC hardware).

About You:

  • Communicate clearly and effectively.
  • Excellent communication skills, both verbally and in written format.
  • A positive 'can-do' attitude with a strong commitment to customer support.

Why Cigna?

  • You will get the chance to work with a global, truly innovative and flexible Technology division.
  • We invest in your growth and development through internal and external training opportunities.
  • FLEXIBILITY – We offer remote/home working as well as flexible start/finish times.

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