Risk Management Specialist

hace 3 semanas

Madrid, Madrid, España dojo A tiempo completo

At Dojo, we're committed to empowering businesses to thrive in the experience economy by creating tools and technology that turn transactions into meaningful relationships.

We're seeking a Risk Management Specialist to join our team in Madrid, Spain. As a key member of our Risk team, you'll play a crucial role in protecting our customers from financial risk by closely monitoring transactions.

Your primary responsibility will be to investigate suspicious activity alerts, manage your own case load, and communicate directly with merchants to quickly understand and mitigate any risk.

You'll also be responsible for educating and supporting our merchants to help protect them from fraud risk, identifying emerging trends, and working with the team to innovate our risk-monitoring processes.

This is an exciting opportunity to work in a fast-paced environment, collaborate with a great team of decision-makers, and contribute to Dojo's continued growth and expansion.

To succeed in this role, you'll need previous experience in a counter-fraud or financial crime role, outstanding communication skills, and a willingness to embrace change and drive the team forward.

You'll be working directly with merchants as part of your investigations, helping to protect and educate genuine customers while identifying potential bad actors.

The ideal candidate will have strong attention to detail, proactivity, and the ability to prioritize and manage their own caseload.

In return, you can expect a competitive salary of £45,000 - £60,000 per year, depending on experience, plus additional benefits such as flexible working hours, opportunities for professional development, and a collaborative work environment.

As a valued member of our team, you'll be trusted to judge what you see and make decisions in the best interest of our customers.

If you're customer-obsessed, curious, and relentless, and if you're passionate about delivering exceptional results in a dynamic and supportive environment, then we'd love to hear from you

Key Responsibilities:

  • Investigate suspicious activity alerts and manage your own case load
  • Communicate directly with merchants to quickly understand and mitigate any risk
  • Educate and support our merchants to help protect them from fraud risk
  • Identify emerging trends and work with the team to innovate our risk-monitoring processes
  • Serve as the SME for your area and support the wider team

About Us:

Dojo is a leading payments company with over 15 years of experience in the industry. We're built to soothe customer and consumer pain points across the world for over 140,000 customers.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

What We Offer:

  • A competitive salary of £45,000 - £60,000 per year, depending on experience
  • Additional benefits such as flexible working hours, opportunities for professional development, and a collaborative work environment
  • A chance to work in a dynamic and supportive environment with a great team of decision-makers
  • The opportunity to contribute to Dojo's continued growth and expansion

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