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Effective Project Manager for Global Player Support
hace 1 semana
This Senior Project Coordinator role is responsible for managing a multilingual gaming team operating 24/7. You'll lead by example, demonstrate best practices, and oversee all team members involved in your projects.
Key Responsibilities:- Reporting & Analytics: Design, maintain, and deliver regular Google Sheets reports and agent journals covering quality, productivity, and player satisfaction.
- Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
- Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
- Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilize performance data to identify and nurture future leaders.
- Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
