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Front Office Agent

hace 2 meses

Calvià, Baleares, España Portals Hills Boutique Hotel A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Portals Hills Boutique Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  1. Guest Interaction: Engage with guests to ensure a memorable and enjoyable stay, responding to their needs and preferences in a timely and professional manner.
  2. Room Assignments and Directions: Provide guests with accurate and clear information about their room assignments and hotel facilities, while also up-selling and promoting hotel services and amenities.
  3. Front Desk Operations: Manage front desk operations, including check-ins, check-outs, and cashiering, ensuring accuracy and efficiency in all transactions.
  4. Guest Complaint Resolution: Handle guest complaints in a professional and courteous manner, resolving issues promptly and fairly.
  5. Communication and Teamwork: Maintain effective communication with colleagues and other departments, working collaboratively to ensure seamless service delivery.
  6. Hotel Knowledge and Promotion: Stay informed about hotel facilities, services, and promotions, and promote these to guests in a friendly and enthusiastic manner.
  7. Administrative Tasks: Complete administrative tasks, such as updating guest profiles and reporting revenue discrepancies, in a timely and accurate manner.
Requirements
  1. Education: High school diploma or Bachelor's degree in hospitality or a related field.
  2. Experience: Minimum of 1 year experience in a similar position within the hospitality industry.
  3. Language Skills: Fluent in Spanish, English, and German.
  4. Technical Skills: Opera Cloud experience required.
  5. Soft Skills: Excellent oral and written communication skills, attention to detail, problem-solving skills, and a friendly and customer-oriented approach.