Digital Communication Specialist

hace 2 semanas

Valencia, Valencia, España UNICEF A tiempo completo
Job Description

UNICEF is seeking a highly skilled Digital Communication Specialist to join our team. The successful candidate will be responsible for working with internal and external partners to maximize the use of data to deliver on goals and objectives, and to integrate latest technological developments to enhance the U-Report platform.

Key Responsibilities
  • Manage and oversee the RapidPro platform for U-Report, including creating and maintaining chatbots and polls.
  • Collaborate with UNICEF teams and U-Reporters to design interactive and user-friendly chat flows and polls and ensure U-Report user experience is regularly updated and optimized.
  • Continuously analyze and optimize user interactions, improving efficiency and satisfaction.
  • Architect solutions to common digital problems faced by U-Report projects and lead the productization of those solutions for digital reliability and scalability at the country office level.
  • Further develop functionality and sophistication of U-Report technology to better serve young people based on their feedback and demands.
  • Work with internal and external partners to integrate up-to-date technology into the U-Report platform, including the use of Artificial Intelligence solutions.
  • Lead on the technical development and delivery of U-Report Global Coordinated actions and responses to emergencies.
  • Conduct data analytics and evidence generation, including leading on data analytics functionality and actual data synthesis, analysis, and presentation for specific assigned purposes.
  • Coordinate contributions to the data work, application, and integration within UNICEF's broader data work and programme work.
  • Support country office scale and delivery, including supporting the Digital Communications Specialist - Country Support to proactively expand digital scale support offering into new territories.
  • Contribute to knowledge management and capacity building, including globally consolidating technical learnings from U-Report to inform capacity building.
Requirements
  • An advanced university degree in Communications, Marketing, Business, Computer Science, Journalism, International Relations, International Development, or another related field.
  • At least five (5) years of progressively responsible and relevant work experience in digital communications focused on young people, mobile messaging products, including chatbots, using data analysis, and data-driven strategy development.
  • Experience conducting statistical analysis of raw data, data sets utilizing multiple languages, and data sets collected from multiple differently designed surveys.
  • Experience in data protection and user privacy, including the development of and operational adherence to privacy policies and data protection laws.
  • Experience working with RapidPro and proficiency with advanced features like expressions, variables, functions, and the API.
  • Experience in building and maintaining a network of stakeholders, and in working with coalitions.
  • Strong communication and collaboration skills with experience in consensus building and in motivating cross-functional teams to meet ambitious project goals and timelines.
  • Ability to work independently, has sound judgment, and strong organizational skills.
  • Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships.
Language Requirements

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

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